(a) Thank you for using Teammo. Teammo is a digital payments platform that connects sports teams (Teams), sports players and participants (Players), clubs and associations (Associations) for simple and effective collection, management and reconciliation of membership and Team payments.
(b) We, Teammo Pty Ltd (ACN 621 139 786) (we, us, our, Teammo), own and operate www.teammo.com.au and the Teammo web application (together, Platform). Please read these terms and conditions (Terms) carefully as they form a contract between you and us. By using the Platform, you agree with and accept these Terms.
(d) We reserve the right to amend the Terms at any time by publishing the new terms on our website. By continuing to use the Platform, you accept the Terms as they apply from time to time.
(a) Our Platform allows Team managers (Managers) and Associations to connect with their Team members and Players (together, Users) to manage Team events and membership, and request and receive payment for membership fees and other associated costs.
(b) Through the Platform, Managers can:
(c) Players can, through the functionality of the Platform:
(d) Associations can, through the functionality of the Platform:
(a) We act as an intermediary between Users and our role is limited to facilitating access to and use of the Platform, including by taking feedback and improving the Platform.
(b) By accessing and using the Platform, you acknowledge and agree that:
(b) You may only create one Account on the Platform.
(c) To register an Account, you must provide us with current, complete and accurate identification, and other information (some of which is not mandatory) including, but not limited to, your name, phone number, a valid email address, address, bank account details and password (Registration Information).
(d) If your Registration Information changes, you must promptly update your Account to reflect those changes. If the Registration Information that you provide us is inaccurate or becomes out of date, you may not be able to use all or any of the features of the Platform.
(e) When you register an Account, you must nominate a username and password. You are responsible for maintaining the confidentiality and integrity of your Account, password and for all use and activity carried out on your Account. If you believe that there has been unauthorised access to your Account, please contact us.
(f) By accessing and using the Platform as a User, you represent and warrant that:
(g) By registering for an Account, you agree that we may from time-to-time send you text (SMS) messages or emails as part of the normal business operation of your use of the Platform. You may opt-out of receiving SMS messages or emails from us by contacting us and you acknowledge that opting out of receiving SMS messages or emails may impact your use of our Platform.
5.1 User Access to the Platform
By accessing the Platform as a User, you will:
(a) use the Platform for lawful purposes only;
(b) not commit any act or engage in any practice that:
(c) not create Accounts with us through unauthorised means, including by using an automated device, script, bot or other similar means;
(d) not restrict, or attempt to restrict, another User from using the Platform;
(e) not encourage or facilitate violations of the Terms;
(f) not distribute or send communications that contain spam, chain letters, or pyramid schemes;
(g) not harvest or otherwise collect information about other Users, including Registration Information, without their consent;
(h) not bypass measures used to prevent or restrict access to our Platform;
(i) not interfere with the privacy of, harass, intimidate, act violently or inappropriate towards or be discriminatory against another User; and
(j) not infringe any intellectual property rights or any other contractual or proprietary rights of another User or third party.
5.2 Manager and Association Use
In addition to the obligations in clause 5.1 above, by accessing the Platform as a Manager and/or Association, you will:
(a) obtain necessary consents from all Players to collect, use and share their information for the purposes of using the Platform;
(c) grant us a royalty free, worldwide, perpetual, irrevocable, non-exclusive, transferable, assignable, sub-licensable license to use your logo for marketing and promotional purposes via our Platform, social media channels and any other medium we deem fit.
(a) We reserve the right, but are not obliged, to monitor, review, verify, edit, modify or delete material, content, data or information created, generated or transmitted by Users through the Platform (User Content) and we do not control the accuracy of User Content.
(b) You are solely responsible for User Content:
(c) You grant us a royalty free, worldwide, perpetual, irrevocable, non-exclusive, transferable, assignable, sub-licensable license to use, reproduce, modify, copy, store, share and exploit your User Content for our business or commercial purposes. The views expressed in any User Content are the views of Users and not those of us unless specified otherwise.
(d) We are not responsible for and disclaim all liability in respect of any comments, views or remarks expressed in any User Content. We encourage you to report problems, offensive content or comments and malicious use of the Platform to us.
In this clause 7, Payment Method means a financial instrument that Users have added to their Account, such as a credit card, debit card or online payments account.
7.1 User fees
(a) Access to the Platform to register an account is free.
(b) We reserve the right to charge you a user or subscription fee in consideration for us making the Platform available to you (User Fee).
(c) We will advise you of any applicable User Fee (including any applicable GST) prior to charging any fee.
7.2 Subscription fees
(a) We may charge fees to Associations in consideration for the use of the Platform (Subscription Fees).
(b) We will inform you of any applicable Subscription Fees (including any applicable GST) before you register an Account.
(c) We reserve the right to change the Subscription Fees at any time and we will provide Associations with reasonable notice of any changes to the Subscription Fees before they become effective.
(d) You, as an Association, are responsible for paying any Subscription Fees that you owe to us. Except as otherwise provided in these Terms, Subscription Fees are non-refundable.
7.3 Player Transaction fees
(a) We charge transaction fees for use of the Platform when:
(collectively, Transaction Fees).
(b) Player Transaction Fees will be charged as a percentage of the total amount of the payment transacted through the Platform and will be automatically charged in addition to the payment amount at the time of payment.
(c) Team Transactions Fees will be charged as a percentage of the total amount of the payment transaction through the Platform and will be automatically deducted from the payment amount before the remainder is transmitted to the Association.
(d) The current rates of the Transaction Fees are displayed on the Teammo website and Platform. We reserve the right to change the rate of the Transaction Fees at any time and we will provide Users with reasonable notice of any fee changes before they become effective.
(e) The rates of the Team Transaction Fees may be altered or changed for an Association with the advance, written agreement of Teammo.
7.4 Payment method
(a) All payments made through the Platform must be paid using payment processing services provided by Assembly Payments Platform Pty Ltd (ACN 637 632 645) (Assembly) and are subject to the Assembly’s End User Agreement available at https://assemblypayments.com/company/policies/end-user-agreement
(b) By agreeing to these Terms or continuing to use the Platform, you agree to be bound by the Assembly End User Agreement as modified by Assembly from time to time.
(c) We reserve the right to delay or cancel any payment for purposes of preventing unlawful activity, fraud, risk assessment, security or investigation.
(d) Managers and Associations acknowledge and agree that if a chargeback occurs in relation to a Player and as a result, we are charged a fee by Assembly (Chargeback Fee), then we will be entitled to pass on any such fee in full to the relevant Manager or Association. We warrant that we do not gain any benefit from any Chargeback Fee charged by Assembly and that the amount passed on to the Manager or Association is the same amount that we are charged by Assembly.
(e) We will take steps to rectify any payment processing errors that we become aware of. These steps may include crediting or debiting (as appropriate) the same Payment Method used for the original payment by you, so that you end up receiving or paying the correct amount.
(f) Players are responsible for:
(g) Please fully read Assembly’s User Agreement and in particular, note that Assembly or any of its Representatives are not liable for any refunds or reversals of any Transactions and are not liable to Players, Managers and Associations for any Losses (as that term is defined in Assembly’s User Agreement) arising out of or in connection with Players, Managers and Associations use of Assembly’s services.
(h) If Assembly’s disclaimer of liability is not enforceable for any reason, then, Assembly’s maximum aggregate liability arising from or relating to any claim (or series of related claims) arising out of or in connection with Assembly’s services to Players, Managers and Associations shall not exceed the aggregate amount of 100% of the Fees (as that term is defined in Assembly’s User Agreement) received in relation to Players, Managers and Associations Transactions during the 12 month period preceding the date such claim(s) is/are made. In no event shall Assembly be liable for any lost profits, data, or any indirect, punitive, incidental, special, consequential, or exemplary damages arising out of, in connection with, or relating to the services.
(a) Players acknowledge and agree that the Manager or Association may have additional terms and conditions, including a refund policy, that apply to the Player’s engagement with the relevant Team.
(b) Please check the terms and conditions of your Team or Association thoroughly for any such conditions prior to making a payment through the Platform.
(c) Where a Player requests a refund (Refund Request), the approval of the Refund Request will be determined by the Manager or Association in accordance with the Team or Associations own terms and conditions and refunds policy.
(d) Players agree that we have no control of any Team or Association’s refunds policy and that we will not be responsible for any result or consequence for a request for a refund from a Team or Association.
(e) Where there is a dispute in relation to the application of a Team or Association’s refund policy, we may, but are not obligated to intervene and assist in resolving any such dispute, in accordance with clause 16.
(f) We handle and process refunds of our any Transaction Fees in accordance with the Australian Consumer Law:
(g) We may, at our discretion, implement a refund policy and, by continuing to use the Platform after receiving notice of a refund policy, Users agree to be bound by any such policy. In the event of any inconsistency between our policy and a Team or Association’s policy, our policy will prevail.
(a) In these Terms, Intellectual Property Rights means all intellectual property rights, including all copyright, patents, trademarks, design rights, trade secrets, circuit layouts, software, domain names, know-how and other rights of a similar nature worldwide, whether registered or not, and any applications for registration or rights to make such an application.
(b) We own or are the licensee of all rights, title and interest (including Intellectual Property Rights) in the Platform or to the material (including all text information and content, graphics, logos, type forms and software) made available to you on the Platform (collectively, Platform Content). Your use of and access to the Platform does not grant or transfer any rights, title or interest to you in relation to the Platform Content.
(c) You may access the Platform using a web browser or mobile device, and electronically copy and print hardcopies the Platform Content solely for your personal, non-commercial use.
(d) You must not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, reverse engineer, create derivative works from, transfer, or sell any Platform Content or any other material in whatever form contained within the Platform unless expressly stated otherwise in these Terms.
(e) Teammo grants to Managers and Associations a royalty free, worldwide, revocable, non-exclusive, non-transferable, and non-sublicensable license to use Teammo’s name and logo strictly for the purposes of promoting the Platform to its Players.
The Platform may contain links and other pointers to Internet websites or applications owned and operated by third parties. We do not control these linked websites and are not responsible for the contents of any linked website. Your access to any such website is entirely at your own risk. You should contact the relevant third-party directly to enquire as to the accuracy and completeness of that information prior to entering into a transaction in relation to the third-party products and services.
To the fullest extent permitted by law, you agree and acknowledge that:
(a) the Platform is provided “as is” and “as available” and the entire risk arising out of your use of the Platform remains solely with you;
(b) we do not control, endorse and are not responsible for any User Content;
(c) we retain complete control over the Platform and may alter, amend or cease the operation of the Platform in our sole discretion;
(d) we make no warranty or representation that any result or objective can or will be achieved or attained by accessing the Platform;
(e) we make no warranty or representation that the Platform will be fit for purpose, continuous, uninterrupted, accurate, fault-free, virus-free, secure or accessible at all times;
(f) we are not liable for loss as a result of third-party actions, including but not limited to the maintenance services, internet service providers, third party servers, nefarious hacks or distributed denial of service attacks; and
(g) we may remove any content, material and/or information, including any User Content, without giving any explanation or justification for removing the material and/or information.
(a) To the fullest extent permitted by law, we are not liable to you or to anyone else for any direct or indirect loss or damage, including consequential loss, loss of data, reputation, goodwill and opportunity, arising out of or in connection with:
(b) To the fullest extent permitted by law, we exclude all representations, warranties or terms (whether express or implied) other than those set out in these Terms.
(c) Pursuant to s64A of Schedule 2 of the Australian Consumer Law, this clause 11(g)(c) applies in respect of services that are not of a kind ordinarily acquired for personal, domestic or household use or consumption. Our liability for breach of a guarantee conferred by the Australian Consumer Law (other than those conferred by s51 to s53 of the Australian Consumer Law) is limited at our option to:
Players, Managers and Associations acknowledge that Assembly will provide services for the collection of the transaction proceeds (net of platform fees payable to the Teammo) in respect of a Transaction or Transactions.
By using Teammo, Players, Managers and Associations agree to Assembly collecting personal information from Teammo, or from the financial institution involved in the Transaction, in order to provide services. If the personal information is not provided, Assembly may not be able to collect the transaction proceeds for Players, Managers and Associations.
Assembly may disclose Players, Managers and Associations personal information to a service provider to verify identity or to enable Assembly to provide the services. The disclosure to service providers may include those located overseas or who may host or access your personal information overseas.
The countries we may transfer, disclose or store Players, Managers and Associations personal information to are: the United States of America, United Kingdom, New Zealand, Philippines and Singapore. Where information is transferred, disclosed or stored overseas, Assembly will seek to ensure the recipient has security systems to prevent misuse, loss or unauthorised disclosure in line with Australian laws.
Assembly may also use Players, Managers and Associations personal information for other purposes such as marketing and promotion of our products and services, market research and development, customer communications and surveys, direct marketing, and creation of statistical information and data analytics.
If Players, Managers and Associations wish to opt out of receiving direct marketing, they may contact Assembly at firstname.lastname@example.org.
(a) You agree to indemnify us for all reasonable losses, damages, liabilities, claims and expenses (including reasonable legal costs) incurred by us arising out of or in connection with your use of the Platform, User Content, your breach of the Terms or any rights of third parties, except to the extent we directly caused or contributed to the loss, damage, liability, claim or expense.
(b) We reserve the right, at our own expense, to assume the exclusive control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with our defence of such claim.
(a) Both we and our Users have a right to terminate this Agreement at any time.
(b) Users may terminate this Agreement by providing written notice to us by email at email@example.com. Termination will be effective upon our receipt of the written notice, following which, we will disable the User’s profile as soon as practicable.
(c) Users shall remain obligated to complete any outstanding payment for any User Fee or Transaction Fee incurred before the Agreement termination date.
(d) We reserve the right to:
(e) If one of the events described in clause 15(d) occurs, then:
16.1 Disputes between Users
(a) We reserve the right, but have no obligation, to monitor disputes between Associations, Managers and Players.
(b) Where a dispute has arisen between a Manager and/or Association and a Player in relation to the application of a refund, the Manager and/or Association and Player should first attempt to resolve the issue between them. We may, but are not obligated to, intervene and assist in resolving any such dispute upon being notified by the relevant Manager and/or Association and Player.
(c) Upon receiving notification of a dispute from the Manager, Association or a Player, we will liaise with each of the parties and attempt to facilitate a resolution. Each party to the dispute must cooperate and take all reasonable steps necessary to resolve the dispute.
(d) We will use reasonable commercial endeavours to ensure that all Managers and Associations reasonably uphold their refund policies.
(e) In circumstances where we reasonably believe that a dispute has not been or will not be resolved by the parties to the dispute despite any intervention or facilitation by us, the parties may refer the dispute for arbitration or mediation.
(f) The parties agree to negotiate in good faith to agree on the appointment of an arbitrator or mediator or failing agreement as appointed by the President of the Law Institute of Victoria.
(g) If a party fails to adhere to the terms of this clause 16.1 and proceedings are subsequently issued by the defaulting party, these Terms can be used as a bar to those proceedings.
(h) All communications concerning negotiations made by the parties in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as “without prejudice” negotiations for the purpose of applicable law of evidence.
(i) You agree and acknowledge that we are not liable for any costs incurred by the Users in relation to the resolution of any dispute between Users.
16.2 Disputes between Users and us
(a) If a dispute arises out of or relates to these Terms as between us and a User, neither party may commence legal proceedings (except proceedings seeking interlocutory relief) unless it has complied with this clause 16.
(b) The parties must use reasonable endeavours to resolve through negotiation all disputes.
(c) If, within 10 business days (that is, days that are not bank holidays in Melbourne, Australia), the dispute cannot be resolved following negotiation between the parties, either party may refer the dispute for arbitration.
(d) The parties agree to negotiate in good faith on the appointment of a single arbitrator, or failing agreement, as appointed by the President of the Law Institute of Victoria (if all parties are situated in Australia) or (where one or more of the dispute parties is not situated in Australia) to an arbitrator appointed by the Australian Centre for International Commercial Arbitration (ACICA).
(e) The arbitration will be conducted in Melbourne in accordance with the ACICA Rules operating at the time the dispute is referred to ACICA.
(f) The terms of the ACICA Rules are deemed incorporated into these Terms.
(g) If a party fails to adhere to the term of this clause 16and proceedings are subsequently issued by the defaulting party, these Terms can be used as a bar to any proceedings so issued.
(h) All communications concerning negotiations made by the parties to a dispute in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as “without prejudice” negotiations for the purpose of applicable law of evidence.
No waiver of rights under this Agreement shall constitute a subsequent waiver of this or any other right under this agreement. Any failure on our part to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision.
If any provision of this Agreement is unenforceable or invalid, it will be ineffective to the extent it is unenforceable or invalid and will not affect the enforceability or validity of the remaining provisions.
This Agreement is governed by and construed in accordance with the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the Courts of Victoria and Courts of Appeal from them for determining any dispute concerning these Terms.
Your feedback is important to us and our community. We welcome and encourage you to provide feedback, reviews, comments and suggestions for improvements to the Platform. You may submit feedback by contacting us at firstname.lastname@example.org.
© 2020 Teammo Pty Ltd. ALL RIGHTS RESERVED.
Terms last updated March 2020.
We, Teammo Pty Ltd (ACN 621 139 786) help sports teams, clubs and associations become cashless by connecting these parties through our digital payment platform. This enables better collection, management and reconciliation of sports payments (Service).
The website located at teammo.com.au (Site) is owned and operated by us. Please read these terms (Terms) carefully as they govern your access to and use of the Site.
These Terms may be amended by us at any time, and by continuing to use the Site you accept the Terms as they apply from time to time.
2. Use of Site
Personal use only
You may view the Site using a web browser or mobile device, and electronically copy and print hardcopies of parts of the Site solely for your personal, non-commercial use.
Any other use, including the reproduction, modification, distribution, transmission, re-publication, display or performance of the content on the Site is strictly prohibited.
You must not modify or copy the layout of the Site or any computer software and code contained in the Services.
Must not interfere with the Site
You must not:
(a) interfere with or disrupt the Site, including by transmitting any viruses, spyware, malware or any other code of a destructive or disruptive nature;
(b) restrict, or attempt to restrict, another user from using or enjoying the Site; or
(c) encourage or facilitate violations of the Terms.
We may present information and content, including articles, opinions, information and commentary on the Site (Materials).
The Materials are for your personal use only and may not, without our prior written consent, be:
(a) resold or redistributed in any material form;
(b) stored in any storage media; or
(c) retransmitted via any media.
4. User Content
We do not claim ownership of any content you add or post onto the Site, including any reviews, comments, photos and other contributions you may make in response to the content of our Site (User Content). Instead, you grant us a perpetual, non-exclusive, royalty-free, irrevocable, worldwide and transferable licence to use the User Content, whether on this Site, another Site we own or control or in any hardcopy form.
You consent to any act or omission which would otherwise constitute an infringement of your moral rights. If a third party has moral rights in your User Content, you must ensure the third party consents in the same manner.
User Content must be accurate, truthful and genuine, provided for information purposes. We do not have the ability to verify the accuracy or otherwise of the User Content.
Security of content
We will take all reasonable steps to implement, maintain and enforce security procedures and safeguards to protect the security, confidentiality and integrity of the User Content from unauthorised access or use by a third party or misuse, damage or destruction by any person.
However, given the nature of the internet, we do not guarantee and cannot ensure the security of User Content and we expressly exclude liability for any such loss, however caused.
We recommend you take proactive means to protect your computer system from potential hazards by installing firewalls, anti-virus software and other security applications.
You must not create or generate any User Content:
(a) unless you hold all necessary rights, licences and consents to do so;
(b) that would cause you or us to breach any law, regulation, rule, code or other legal obligation;
(c) that we consider inappropriate, defamatory, offensive, abusive, indecent, illegal or disparaging;
(d) that would bring us into disrepute; or
(e) that infringes the rights, including intellectual property rights, of any third party.
We reserve the right to remove or block any User Content that violates our Terms.
5. Third Party Links
The Site may contain links to other websites owned and operated by third parties, which are not under our control (Third Party Links).
Third Party Links are provided as a convenience to you and the existence of such links on the Site does is not an endorsement of those Third Party Links.
We are not responsible for the content or material contained on any Third Party Links.
6. Intellectual property rights
We or our licensors reserve all intellectual property rights in the Site and the Materials.
All content appearing on the Site, and the Site itself, is protected by copyright and database rights. Reproduction of the Site, in whole or in part, including the copying of text, graphics or designs without our prior consent is prohibited.
Nothing in our Terms constitutes a transfer of any intellectual property rights.
All the trade marks, trade names, business names, images and logos (Marks) identified and utilised on the Site belong to their respective owners and are used by us as either owner or licensee. You must not use, reproduce, copy, republish, upload, transmit, post or modify these Marks in any way, unless otherwise authorised by the owner in writing.
The Site, Materials, and Third Party Links are provided to you on an 'as is' and 'as available' basis. We give no warranty, guarantee or representation about the accuracy, reliability or timeliness or otherwise of the Site, Materials or Third Party Links.
We do not endorse or support any Materials or User Content and reliance on any such information is at your own risk.
We reserve the right to change, suspend or discontinue any aspect of the Site, including removing any Materials, User Content or Third Party Links, at any time and without notice to you.
You are responsible for considering the appropriateness of the Site for your intended application and use and we give no warranty, guarantee or representation that the Site is suitable for or meets your requirements.
You alone are responsible for your User Content.
We are not responsible or liable for the conduct of any user. We reserve the right to monitor or become involved in any dispute between you and another user.
9. Exclusions and limitation of liability
To the fullest extent permitted by law, we are not liable to you for any loss or damage you may suffer or incur in connection with your access and use of the Site.
To the fullest extent permitted by law, we exclude liability for special, indirect or consequential damages, including damages for loss of data, loss of or claim for, revenue, profits, actual or potential business opportunities or anticipated savings or profit.
Any limitations or exclusions do not apply to our liability for loss suffered or incurred by you for:
(a) fraud or other unlawful acts;
(b) gross negligence; or
(c) liability that cannot be limited or excluded by law, including under the Australian Consumer Law.
You agree to indemnify us for all losses, damages, liabilities, claims and expenses (including reasonable legal costs) incurred by us arising out of or in connection with your use of the Site, any User Content, your breach of the Terms or your breach of any rights of third parties.
We reserve the right to assume exclusive control of any matter for which you are required to indemnify us and you agree to provide assistance at your expense for the purposes of defending and managing all such claims as is reasonably requested by us.
11. Contact us
If you wish to contact us or make a complaint, please contact us at email@example.com or by submitting the feedback form here.
12. Variation to the Terms
We may vary, amend or otherwise modify the Terms at any time (New Terms).
We will publish the New Terms on the Site, at which time they will be effective.
Your continued use of the Site following posting of the New Terms constitutes your acceptance of the New Terms.
If any provision of our Terms is unenforceable or invalid, it will be ineffective to the extent it is unenforceable or invalid, and will not affect the enforceability or validity of the remaining provisions.
The Terms are governed by the laws in force in Victoria, Australia.
You and we submit to the exclusive jurisdiction of the courts of Victoria.
Thank you for using Teammo, a platform that helps sports teams, clubs and associations become cashless by connecting these parties through our digital payment platform. This enables better collection, management and reconciliation of sports payments. Your privacy is important to us and we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth), which includes the Australian Privacy Principles and any related privacy codes.
This Policy outlines how we collect, use, disclose and store your personal information and lets you know how you can access that information.
Please read this Policy carefully and contact us using the details below if you have questions.
By providing personal information, you consent to us collecting, using, storing and disclosing your personal information in accordance with this Policy or as required or permitted by law. If you continue using our services, then we will treat your use as your consent to us handling your personal information in accordance with this Policy.
3. What kinds of personal information do we collect and hold?
The type of personal information we collect depends on the circumstances of its collection and the nature of your dealings with us.
If you are an individual engaging us, this information may include:
(a) your name, residential addresses, email address, phone number and date of birth;
(b) any photos you upload;
(c) bank account details or credit card details;
(d) your device ID, device type and information, geo-location information, Internet Protocol (IP) address, standard web log information browser session data, device and network information, statistics on page views, acquisition sources, search queries, browsing behaviour and information gathered through internet cookies; and
(e) information contained in any communications between you and us.
If you are a prospective employee or contractor, we may collect the following information:
(a) your name, address and contact details;
(b) business registration details, such as your Australian Business Number; and
(c) billing and payment information.
If you choose not to provide information as requested, it may not be practicable for us to service your needs. For example, it will not be possible for you to create an account if you want to remain anonymous or use a pseudonym. We sometimes receive unsolicited personal information. In circumstances where we receive unsolicited personal information we will usually destroy or de-identify the information as soon as practicable if it is lawful and reasonable to do so unless the unsolicited personal information is reasonably necessary for, or directly related to, our functions or activities.
4. Why do we collect your personal information?
We collect your personal information primarily to allow you to use our platform to collect and manage sport team payments.
Some ways we use your personal information are:
(a) for the purpose for which the personal information was originally collected;
(b) to identify and interact with you;
(c) to perform administrative and operational functions;
(d) to comply with any legal requirements, including any purpose authorised or required by an Australian law, court or tribunal; and
(e) for any other purpose for which you give your consent.
In relation to the personal information of contractors and prospective staff members, we collect personal information for purposes that allow us to:
(a) enable us to carry out our recruitment functions;
(b) correspond with you;
(c) fulfil the terms of any contractual relationship; and
(d) ensure that you can perform your duties.
5. How we collect your personal information
You give it to us
We collect personal information directly from you when you:
(a) engage or use our services;
(b) interact or share personal information with us via our website or social media; and
(c) communicate with us.
We collect it
We may also collect your personal information from third parties including:
(a) clubs and associations that you may be a member or participant of;
(b) service providers;
(c) referrals who may have referred you to us; and
(d) organisations with whom we have an agreement to share information with.
We endeavour to only ask for your personal information if it is reasonably necessary for the activities that you are seeking to be involved in.
6. Disclosing your personal information
We may disclose your personal information to the following third parties:
(a) our business or commercial partners;
(b) our professional advisers, dealers and agents;
(c) third parties and contractors who provide services to us, including customer enquiries and support services, IT service providers, data storage, web hosting and server providers, marketing and advertising organisations, payment processing service providers;
(d) third parties to collect and process data, such as Intercom, Amazon Web Services and Google Analytics; and
(e) any third parties authorised by you to receive information held by us.
If you are a contractor, we may disclose your information to payment system operators and debt-recovery functions.
We may also disclose personal information if we are required, authorised or permitted by law.
We do not send information to third parties that are located overseas.
7. Using your personal information for direct marketing
From time to time, and in support of our future development and growth, we may use your personal information to contact you to promote and market our products and services.
You can opt-out from being contacted for direct marketing purposes by contacting us at firstname.lastname@example.org or by using the unsubscribe facility included in each direct marketing communication we send. Once we have a request to opt out from receiving marketing information, we will stop sending such information within a reasonable amount of time.
We take all reasonable steps to protect personal information under our control from misuse, interference and loss and from unauthorised access, modification or disclosure. We hold your personal information electronically in secure databases operated by our third-party service providers.
We protect the personal information we hold through encryption, firewalls, monitoring staff access, auditing, and network segregation for sensitive information stored electronically.
While we take reasonable steps to ensure your personal information is protected from loss, misuse, unauthorised access, modification or disclosure, security measures can never be guaranteed.
9. Accessing or correcting your personal information
If you would like to access your personal information, please contact us using the details below. In certain circumstances, we may not be able to give you access to your personal information, in which case we will write to you to explain why we cannot comply with your request.
We try to ensure any personal information we hold about you is accurate, up-to-date, complete and relevant. If you believe the personal information we hold about you should be updated, please contact us using the details below and we will take reasonable steps to ensure it is corrected if appropriate.
10. Destroying or de-identifying personal information
We destroy or de-identify personal information when we no longer need it, unless we are otherwise required or authorised by law to retain the information.
11. Making a complaint
If you believe your privacy has been breached or you have a complaint about our handling of your personal information, please contact us using the details below.
We take privacy complaints seriously. If you make a complaint, we will respond within 14 days to acknowledge your complaint. We will try to resolve your complaint within 30 days. When this is not reasonably possible, we will contact you within that time to let you know how long we will take to resolve your complaint. We will investigate your complaint and write to you to explain our decision as soon as practicable.
If you are not satisfied with our decision, you can refer your complaint to the Office of the Australian Information Commissioner by phone on 1300 363 992 or online at www.oaic.gov.au.
We may, from time to time, amend this Policy. Any changes to this Policy will be effective immediately upon the posting of the revised Policy on our website. By continuing to use our services following any changes, you will be deemed to have agreed to such changes.
13. Contact Us
All questions or queries about this Policy and complaints should be directed to:
This Policy was last updated in January 2020.